Privacy Policy

Last Updated: August 2026

This Privacy Policy explains how Microdosify Spaces collects, uses, shares, protects, and retains personal information.

In this Privacy Policy, “Microdosify Spaces,” “we,” “us,” and “our” refer to Microdosify Spaces.

This Privacy Policy applies to information collected through our website, accounts, purchases, courses, ebooks, workshops, guided sessions, community areas, contact forms, surveys, email communications, and related services.

By using the Platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect information that you provide directly, including:

• Full name
• Email address
• Country or region
• Telephone number, where provided
• Account login information
• Profile information
• Purchase and order information
• Product selections
• Contact-form submissions
• Support communications
• Workshop or session registrations
• Community posts, messages, or comments
• Survey and feedback responses
• Questions submitted during sessions
• Preferences and communication choices
• Other information you voluntarily provide

You are not required to provide sensitive personal information in a contact form, community post, or support message unless it is reasonably necessary for your request.

Please avoid sharing information that is not needed.

B. Payment Information

Payments may be processed by Stripe, PayPal, or another provider identified at checkout.

The payment provider may collect:

• Name
• Billing address
• Payment-card or account information
• Transaction information
• Fraud-prevention information
• Device and technical information

Microdosify Spaces does not directly store complete payment-card numbers or card security codes.

We may receive limited transaction information from the payment provider, such as:

• Payment status
• Amount
• Currency
• Transaction identifier
• Payment date
• Payment method type
• Limited card details, such as the brand and last four digits
• Billing country
• Refund or dispute status

Payment providers process information under their own privacy policies.

C. Account, Course, and Usage Information

When you use the Platform, we may collect information such as:

• Products purchased
• Account status
• Course enrolment
• Lesson progress
• Completion status
• Session attendance
• Community participation
• Pages viewed
• Links selected
• Time and date of access
• Referring page
• Exit page
• General interaction with Platform features

We use this information only where reasonably necessary to operate, improve, secure, and understand use of the Platform.

D. Technical and Device Information

We or our service providers may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location derived from an IP address
• Language settings
• Cookie identifiers
• Log information
• Error reports
• Security information
• Date and time of access

E. Session and Community Information

When you join a live session, workshop, or community area, we may process:

• Display name
• Attendance information
• Chat messages
• Questions
• Poll responses
• Submitted files
• Audio or video participation
• Community posts
• Moderation information

We do not record a private group session unless participants are informed in advance and any consent required by law has been obtained.

Where a session is recorded, we will disclose before the session:

• That recording will occur
• What will be recorded
• Why it is being recorded
• Who may access it
• How it will be shared
• The expected retention period
• Whether a non-recorded participation option is available

We do not use an identifiable session contribution, photograph, quotation, or testimonial in advertising without separate permission.

2. Cookies, Analytics, and Similar Technologies

We may use cookies and similar technologies to operate and understand the Platform.

These technologies may include:

Essential Cookies

These support functions such as:

• Account login
• Security
• Payment processing
• Form submission
• Session management
• Platform preferences

Essential cookies may be required for the Platform to function properly.

Analytics Cookies

Analytics tools may help us understand:

• Which pages are visited
• How visitors move through the website
• Whether technical errors occur
• Which features are used
• General website performance

Preference Cookies

These may remember choices such as:

• Language
• Account preferences
• Display settings
• Cookie choices

Marketing Technologies

We may use marketing or email-related technologies only where permitted by law and, where required, after obtaining consent.

You may manage optional cookie choices through our cookie banner or preference tool, where available.

You may also control certain cookies through your browser settings. Disabling cookies may affect some Platform features.

3. How We Use Personal Information

We may use personal information to:

• Create and manage accounts
• Process and confirm purchases
• Deliver digital Products
• Provide course access
• Administer workshops and sessions
• Operate community features
• Respond to questions and support requests
• Send receipts and service-related notices
• Process refunds and cancellations
• Investigate billing issues and disputes
• Maintain Platform security
• Prevent fraud and misuse
• Enforce our Terms of Service
• Improve Platform functionality
• Understand how Products and features are used
• Evaluate educational programming
• Maintain business, tax, and transaction records
• Comply with legal obligations
• Protect our rights and the rights of others
• Send promotional communications where you have consented or where applicable law otherwise permits

We do not use personal information for a new materially different purpose without providing notice and obtaining consent where required.

4. Feedback, Surveys, and Program Evaluation

We may invite participants to provide optional feedback about courses, sessions, community experiences, or Platform features.

Feedback may be used to:

• Improve Products
• Evaluate programming
• Train support or facilitation teams
• Identify technical or operational issues
• Develop new educational resources
• Create aggregated internal reports

We may publish aggregated or de-identified survey results that do not reasonably identify an individual participant.

We will not publicly use your name, image, identifiable story, quotation, testimonial, or other identifiable feedback in advertising without separate permission.

Participation in surveys is voluntary unless clearly stated otherwise.

Individual survey responses are subjective and are not treated as clinical evidence.

5. How We Share Personal Information

We do not sell personal information to advertisers or data brokers.

We may share information with service providers that help us operate the Platform, including providers of:

• Payment processing
• Website hosting
• Course hosting
• Community management
• Video conferencing
• Email delivery
• Customer support
• Scheduling
• Analytics
• File storage
• Fraud prevention
• Security
• Accounting
• Legal or professional services

Service providers are permitted to process information only for the services they provide to us, subject to their contractual and legal obligations.

We may also disclose information:

• With your consent
• To complete a transaction you requested
• To comply with a legal obligation
• In response to a lawful court order, warrant, or regulatory request
• To investigate fraud, security incidents, or illegal activity
• To protect the rights, safety, or property of Microdosify Spaces, our users, or another person
• In connection with a business transaction such as a merger, financing, restructuring, acquisition, or sale, subject to applicable legal requirements

We may share aggregated or de-identified information that does not reasonably identify an individual.

6. Email Communications

We may send service-related communications necessary to administer your account or purchase, including:

• Receipts
• Purchase confirmations
• Access instructions
• Password or security notices
• Session reminders
• Schedule changes
• Support responses
• Refund information
• Important updates to a Product or service
• Changes to policies that materially affect you

Service-related communications are not promotional messages and may continue where reasonably necessary to provide a purchase or administer an account.

We send promotional or marketing communications only where:

• You have provided consent
• Applicable law permits us to rely on another lawful basis
• The communication otherwise complies with applicable requirements

Promotional communications may include:

• Educational resources
• New course announcements
• Platform news
• Event invitations
• Special offers
• Community updates

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting support@microdosify.ca.

Unsubscribing from marketing does not prevent us from sending necessary purchase, account, security, support, or legal communications.

We maintain records of marketing preferences and consent where reasonably necessary to comply with applicable law.

7. Data Security and Privacy Breaches

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized use
• Loss
• Theft
• Alteration
• Disclosure
• Destruction

These measures may include:

• Access controls
• Authentication
• Secure service providers
• Encryption in transit where supported
• Security monitoring
• Staff access limitations
• Record-management procedures

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Where required by applicable law, we will notify affected individuals and appropriate authorities of a qualifying privacy breach.

You should contact us promptly if you believe your account or personal information has been compromised.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Our general retention approach is:

• Transaction, accounting, and tax records may be retained for at least seven years or for another period required by law
• Active account information may be retained while the account remains open
• Closed-account information may be retained for up to 24 months after closure, unless a longer period is required for legal, security, fraud-prevention, or dispute-resolution purposes
• Support communications may generally be retained for up to two years after the matter is resolved
• Survey and feedback records may generally be retained for up to three years or until they are no longer needed
• Marketing-consent and unsubscribe records may be retained for as long as reasonably necessary to demonstrate compliance
• Community content may remain until it is deleted, the applicable account is closed, or the applicable community area is discontinued
• Session recordings, where applicable, will be retained for the period disclosed before recording
• Technical, security, and analytics records are retained according to operational, security, and provider settings

Information may remain temporarily in secure backups after deletion from active systems.

We may retain information for longer where reasonably necessary to:

• Comply with law
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Protect legal rights
• Respond to regulatory or legal requests

When information is no longer reasonably required, we may delete it, anonymize it, or securely destroy it.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Change your marketing preferences
• Request information about how your information has been used or shared
• Object to or restrict certain processing
• Submit a privacy complaint

These rights may be subject to legal limitations.

For example, we may need to retain certain information for tax, accounting, fraud-prevention, dispute-resolution, or other legal purposes.

To submit a privacy request, contact: support@microdosify.ca

We may need to verify your identity before completing a request.

We will respond within the period required by applicable law.

If you are not satisfied with our response, you may contact the appropriate federal or provincial privacy regulator.

10. Age Requirement

The Platform is intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from anyone under 18.

If we learn that we have collected personal information from a person under 18, we may delete it and close the applicable account, subject to legal requirements.

A parent or guardian who believes that a person under 18 has provided information to us may contact privacy@microdosify.ca.

11. International Data Transfers

Microdosify Spaces and some of its service providers may process or store personal information outside your province, territory, state, or country.

As a result, information may be subject to the laws of the jurisdiction where it is processed or stored and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction.

Service providers may include companies located in Canada, the United States, or other countries.

Where required, we use reasonable contractual, administrative, and technical measures intended to protect information transferred across borders.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our practices
• New Products or Platform features
• Changes to service providers
• Legal or regulatory requirements
• Security or operational updates

The revised date will appear at the top of the Policy.

Where a change materially affects how we use personal information, we may provide additional notice by email, through the Platform, or by another appropriate method.

13. Contact Us

For privacy questions, concerns, complaints, or requests, contact:

Microdosify Spaces
Email: support@microdosify.ca
Mailing address: 535 Thurlow St, Vancouver, BC V6E 3L2
Support hours: Monday–Friday: 9:00 a.m.–5:00 p.m. local time
Saturday–Sunday: Closed
Closed on statutory holidays