Refund & Cancellation Policy

Last Updated: August 2026

This Refund & Cancellation Policy explains how refunds, cancellations, rescheduling, billing concerns, and related matters are handled for purchases made through Microdosify Spaces.

Microdosify Spaces has a business mailing address at 535 Thurlow St, Vancouver, BC V6E 3L2.

Microdosify Spaces provides digital educational content, self-paced courses, ebooks, guided sessions, workshops, and community programming. All purchases are one-time payments unless a product page expressly states otherwise.

By completing a purchase, you agree to this Refund & Cancellation Policy.

1. Seven-Day Refund Window for Eligible Digital Products

When you purchase an eligible self-paced course, ebook, recorded program, or other digital product for the first time, you may request a full refund within seven calendar days after the original payment date.

This refund window applies only to your first purchase of the applicable product. It does not apply to:

To request a refund, email support@microdosify.ca from the email address associated with your purchase.

Please include:

When an eligible refund is approved, it will be returned to the original payment method.

An eligible full refund includes the amount paid for the product and any applicable taxes collected on that purchase. We do not charge a cancellation or refund-processing fee.

Access to the refunded product will end when the refund is issued.

Refunds are submitted promptly after approval. The time required for the funds to appear in your account depends on your bank, card issuer, Stripe, PayPal, or other applicable payment provider. In many cases, this may take approximately five to ten business days after the refund is processed.

2. Workshops, Guided Sessions, and Scheduled Bookings

This section applies to separately purchased live workshops, meditation sessions, group sessions, guided sessions, and other scheduled educational or community services.

You may cancel an eligible booking by emailing support@microdosify.ca at least 48 hours before the scheduled starting time.

The cancellation request is considered received when it reaches our support inbox.

The applicable session date, starting time, time zone, and any different cancellation terms will be displayed on the service page, at checkout, or in the booking confirmation.

For an eligible cancellation received before the deadline, you will receive a full refund to the original payment method.

Cancellations received less than 48 hours before the scheduled starting time, missed sessions, and failure to attend are generally non-refundable, except where:

Unless the applicable service page states otherwise, you may request to transfer an eligible booking to another person before the session begins.

The replacement participant must:

Contact support@microdosify.ca before the session to request a transfer.

3. Sessions Cancelled or Rescheduled by Microdosify Spaces

If Microdosify Spaces cancels a separately purchased workshop, guided session, meditation session, or other scheduled service, you may choose one of the following options:

If Microdosify Spaces materially reschedules a session and you cannot attend the new date or time, you may request a full refund.

The refund request must be submitted within seven calendar days after the rescheduling notice or before the rescheduled session begins, whichever occurs first.

A rescheduling notice will be sent to the email address associated with the booking.

4. Refunds and Remedies After the Seven-Day Window

After the applicable seven-day refund window has ended, payments for eligible digital products are generally non-refundable.

However, a refund, replacement, restored access, account credit, or another appropriate remedy may be provided where:

Nothing in this Policy limits any non-waivable right or remedy available under applicable consumer-protection law.

5. Duplicate Purchases

If you accidentally purchase the same product more than once using the same or different email addresses, contact support@microdosify.ca as soon as possible.

After verifying the duplicate transaction, we will refund the unintended duplicate charge to the applicable original payment method.

6. Billing, Currency, and Receipts

All prices are displayed in United States dollars unless another currency is clearly identified before payment.

Purchases are processed as one-time payments. Microdosify Spaces does not currently charge recurring subscription fees unless a future offer expressly states otherwise and you separately authorize the recurring payment.

Payments may be processed by Stripe, PayPal, or another payment provider identified at checkout, depending on the payment option selected.

The applicable payment provider may collect and process your payment information under its own terms and privacy policy.

Microdosify Spaces does not directly store complete payment-card numbers or card security codes.

After a successful purchase, you will receive an on-screen confirmation, email receipt, purchase confirmation, or a combination of these.

The confirmation will identify, where applicable:

Charges may appear on your payment statement under the descriptor:

Microdosify

If you do not recognize a charge, contact support@microdosify.ca before opening a dispute so that we can investigate promptly.

7. Access After Purchase

For immediately available digital products, access is normally provided after successful payment through an on-screen confirmation, email, account dashboard, or a combination of these.

If you have not received access information within one hour after a successful payment, please:

For scheduled services, your confirmation email will provide the applicable date, time, time zone, access instructions, and any participation information.

If a payment is reversed, disputed, refunded, cancelled, or fails to complete, we may suspend or remove access connected to that payment while the matter is reviewed.

8. Promotional Offers

The terms of any discount, promotional offer, coupon, bundled purchase, or limited-time offer will be displayed before payment.

Promotional terms may include:

Promotional offers cannot be combined unless the applicable offer expressly states otherwise.

9. Payment Disputes, Fraud, and Refund Abuse

We encourage you to contact support@microdosify.ca if you do not recognize a charge, believe a billing error occurred, did not receive access, or have a concern about a purchase.

Contacting us first gives us an opportunity to investigate and resolve the matter directly.

If a payment is reversed, disputed, or charged back, we may temporarily suspend access associated with that payment while the matter is investigated.

We may deny a refund request where we reasonably determine that it involves:

This section does not limit any right you may have to contact your payment provider, card issuer, consumer-protection authority, or another applicable body.

10. Technical Issues and Service Access

Customers are responsible for maintaining a compatible device, supported software, a current browser where applicable, and a sufficiently reliable internet connection.

Refunds are generally not provided for technical problems affecting only the customer’s device, software, email account, browser, local network, or internet connection.

If a significant technical failure within the Microdosify Spaces Platform prevents us from providing purchased access or delivering a paid service, we will first attempt to:

If we cannot provide the purchased product or a reasonably comparable replacement within a reasonable period, you may request a full or proportionate refund, depending on the circumstances.

11. Contact

For questions about refunds, cancellations, access, billing, or purchases, contact:

Microdosify Spaces
Email: support@microdosify.ca
Mailing address: 535 Thurlow St, Vancouver, BC V6E 3L2
Support hours: Monday–Friday: 9:00 a.m.–5:00 p.m. local time
Saturday–Sunday: Closed
Closed on statutory holidays